Outbound notifications are not being sent

Incident Report for Courier

Resolved

The incident has been verified as resolved

Posted Sep 28, 2023 - 13:53 PDT

Monitoring

A fix has been implemented and the team is monitoring pipeline health. All unprocessed messages should be sent as platform health recovers.

Posted Sep 28, 2023 - 09:31 PDT

Identified

The issue has been identified and a patch has been deployed.

Posted Sep 28, 2023 - 09:26 PDT

Investigating

We are currently investigating an issue where messages are not being sent to downstream providers.

Posted Sep 28, 2023 - 09:25 PDT

This incident affected: Integrations: Outbound from Courier (Mailgun API, Mailgun Outbound Delivery, Mailjet REST API, Mailjet SEND API, Nexmo Outbound SMS, Plivo SMS API, Segment Data Ingestion (Tracking) API, Segment Cloud Sources, Slack Apps/Integrations/APIs, SparkPost SMTP API - USA, SparkPost SMTP API - EUROPE, SparkPost SMTP Delivery - USA, SparkPost SMTP Delivery - EUROPE, Twilio AUTOPILOT, Twilio SMS).