Traffic Routing Issue Affecting Courier Studio and Message APIs

Incident Report for Courier

Resolved

The incident has been resolved

Posted Feb 11, 2022 - 18:46 PST

Monitoring

The core issue has been identified and a resolution has been implemented. We will continue to monitor the situation.

Posted Feb 11, 2022 - 18:22 PST

Update

API operations are returning to normal. Studio operations have started to return to normal operating state. We will continue to monitor.

Posted Feb 11, 2022 - 18:16 PST

Update

Send functionality has been restored. We will continue to monitor.

Major outages still exist on Studio and a partial outage against Courier API GET endpoints.

Posted Feb 11, 2022 - 17:47 PST

Update

We are continuing to investigate this issue.

Posted Feb 11, 2022 - 17:38 PST

Update

The routing outage has expanded to include the /send endpoint affecting message delivery.

Posted Feb 11, 2022 - 17:38 PST

Investigating

We are currently investigating a traffic routing issue that affecting access to Courier Studio and Message API endpoints.

Posted Feb 11, 2022 - 17:14 PST

This incident affected: Web Application and API.