Elevated provider timeouts

Incident Report for Courier

Resolved

This incident has been resolved.

Posted Jun 21, 2022 - 18:58 PDT

Monitoring

A fix has been deployed and we are monitoring system health

Posted Jun 21, 2022 - 16:40 PDT

Identified

We have identified the issue and are working on a resolution

Posted Jun 21, 2022 - 16:05 PDT

Investigating

We are currently investigating delays in message processing due to provider timeouts.

Posted Jun 21, 2022 - 15:41 PDT

This incident affected: Integrations: Outbound from Courier (Mailgun API, Mailgun Outbound Delivery, Mailjet REST API, Mailjet SEND API, Nexmo Outbound SMS, Plivo SMS API, Segment Data Ingestion (Tracking) API, Segment Cloud Sources, Slack Apps/Integrations/APIs, SparkPost SMTP API - USA, SparkPost SMTP API - EUROPE, SparkPost SMTP Delivery - USA, SparkPost SMTP Delivery - EUROPE, Twilio AUTOPILOT, Twilio SMS).