Courier Multi Service Outage

Incident Report for Courier

Resolved

All services operational. A public-facing RFO will be available in the coming days. Thank you for your understanding and continued partnership.
Posted Feb 02, 2026 - 15:13 PST

Update

EU Courier instance deployment has landed and services operational.
Posted Feb 02, 2026 - 14:26 PST

Update

EU instance redeployment is around 10 minutes out to land production.
Posted Feb 02, 2026 - 14:14 PST

Monitoring

The manual rollback has successfully landed, and all services are operational. The team is diligently monitoring and testing other services.
Posted Feb 02, 2026 - 14:01 PST

Update

The team has rolled back the deployment manually bypassing GH Actions outage. We're waiting for the deployment to land and confirm that all core functionality has been restored.
Posted Feb 02, 2026 - 13:50 PST

Update

The team is exploring alternate methods to redeploy the release until GH Actions recovers.
Posted Feb 02, 2026 - 13:23 PST

Update

The Courier team has a redeploy ready and waiting on GH Actions to recover from their degradation to publish the release.
Posted Feb 02, 2026 - 13:03 PST

Update

The current outage still impacts the current services:
- webhooks
- login
- API endpoints
- FE access.
Our team is actively working on the redeployment.
Posted Feb 02, 2026 - 12:44 PST

Update

We are continuing to work on a fix for this issue. The following services are still impacted:
- Login
- Webapp
Posted Feb 02, 2026 - 12:29 PST

Update

Due to GH Actions experiencing an outage(https://www.githubstatus.com/), the redeploy took longer than expected and are now cutting a release.
Posted Feb 02, 2026 - 12:17 PST

Identified

The Courier team has encountered an issue on our platform impacting several services. The team has rolled out a redeploy to roll back changes.
Posted Feb 02, 2026 - 12:07 PST
This incident affected: Web Application, API, Automations, and Courier Inbox.