Courier Send and Message Event Slowdown

Incident Report for Courier

Resolved

The team has identified the issue related to network connections on AWS which resulted in a backup of messages on our pipeline. Messages are flowing through as expected, and the stream has caught up.
Posted Feb 13, 2025 - 15:09 PST

Monitoring

Our team has identified a bottleneck in our system caused by timeouts on our sendworker. Our exponential backoff has caught up and messages are starting to go through.
Posted Feb 13, 2025 - 14:51 PST

Identified

The Courier team has identified a slowdown in sending notifications. This issue has been identified by our team and is closely monitoring. We do not expect any messages to drop. We will continue to monitor and update accordingly.
Posted Feb 13, 2025 - 14:32 PST
This incident affected: API.